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Touchstone provided the DD214 I needed. It was slightly longer than the 7 days they advertise although they do say it could take a little longer. The turnaround in my case was just under 2 weeks. They are not particularly responsive when you try and contact them and that could be unnerving yet I did receive everything I asked for. They never answered the phone when calling however I did get a call back when I left a message after 8 days and the person I spoke with was very nice and helpful. I got my package a couple of days later. [Each case is unique and the retrieval times we quote are averages, some come in ralier, some later. We discuss potential delay issue in our Frequently Asked Questions section of our website. Once our researchers submit your request to the facility, there is really nothing to report until they respond. Nevertheless, no one can get you your record faster. Thank you for your service.]
Rating:  [4 of 5 Stars!] |
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